Refund Policy

At Coderstream, we stand behind the quality of our work. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting them.

Refund Eligibility

Eligible for Full Refund

  • •Service not started: Full refund if we haven't commenced work within 14 days of payment
  • •Major breach: If we fail to deliver agreed-upon services as outlined in the contract
  • •Technical impossibility: If we determine the project is technically unfeasible before starting
  • •Duplicate payment: Accidental duplicate charges will be refunded immediately
  • •Cancellation within 48 hours: Projects canceled within 48 hours of contract signing (before work begins)

Refunds processed within 7-10 business days

Eligible for Partial Refund

  • •Mid-project cancellation: Refund for unfinished milestones minus completed work
  • •Scope reduction: If project scope is reduced, unused funds will be refunded
  • •Service quality issues: Partial refund if deliverables don't meet agreed standards (after revision attempts)
  • •Delayed delivery: Proportional refund based on delay duration (if not due to client)
  • •Mutual termination: Negotiated refund based on work completed and expenses incurred

Reviewed within 5 business days, processed within 14 days

Not Eligible for Refund

  • •Completed projects: Services that have been fully delivered and accepted
  • •Client-caused delays: Delays or cancellations due to lack of client input or feedback
  • •Third-party costs: External services, licenses, or hosting fees already purchased
  • •Change of mind: Simple change of mind after work has begun
  • •Consultation fees: Non-refundable discovery, consultation, or planning fees
  • •Subscription services: Monthly or annual subscriptions (subject to cancellation policy)

No refund applicable

How to Request a Refund

1

Submit Request

Contact our support team via email at refunds@coderstream.net with your project details, invoice number, and reason for refund request.

2

Review & Assessment

Our team will review your request within 3-5 business days. We may request additional information or documentation to process your claim.

3

Decision Notification

You'll receive a detailed email with our decision, including the refund amount (if approved) and expected processing timeline.

4

Refund Processing

Approved refunds are processed to the original payment method. Bank transfers may take 7-10 business days; card refunds 5-7 business days.

Important Information

Refund Methods

All refunds are issued to the original payment method. We cannot process refunds to different accounts or methods for security reasons.

Currency & Fees

Refunds are issued in the original currency. Any currency conversion fees or transaction charges incurred during the original payment are non-refundable. International wire transfer fees may be deducted from the refund amount.

Dispute Resolution

If you disagree with a refund decision, you can request a review by our senior management within 14 days of the decision. We're committed to fair and transparent resolution of all refund disputes.

Chargebacks

Initiating a chargeback without first contacting us may result in account suspension and legal action. We encourage you to work with us directly to resolve any payment issues.